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Frequent questions

Find the answers here

What are your payment options?

At NatuHerbs, we offer different payment options so that you can make your purchases comfortably and safely in our virtual store. We accept payments through both PayPal and credit card.

If you prefer to use PayPal, simply select this option during checkout. You will be redirected to PayPal's secure platform, where you can log into your account and complete the transaction quickly and easily. PayPal offers buyer protection and data encryption to ensure the security of your personal and financial information.

We also accept credit card payments directly in our virtual store. When making your purchase, you will have the option to enter your credit card details securely. We use encryption technology to protect your data and provide you with a reliable shopping experience.

Whether you choose PayPal or pay by credit card, you can rest assured that your information will be protected and your purchase will be processed safely and efficiently.

At NatuHerbs, we care about offering you a satisfying and reliable shopping experience. If you have any questions or need assistance during the payment process, our customer service team will be happy to assist you. We hope you enjoy your shopping and achieve the healthy lifestyle you desire!

What is your return policy?

Return Policy Product Warranty Product quality is 100% satisfaction guaranteed. If, after purchasing a product (or products) from NatuHerbs, a retail customer determines that it does not meet their expectations, the customer may return any unopened item(s) for credit or a full refund. This warranty applies only to products that have not been intentionally opened, misused, or damaged. If, for any reason, a customer is not 100% satisfied with a NatuHerbs product, customer service may accept any unopened container for return to NatuHerbs within 60 days of the purchase date for a refund. , credit or replacement.

Product return procedure All returns must be previously authorized by the Customer Service Department. Please call 1-888-936-5800 to schedule a return. Overstocked, obsolete or expired products cannot be returned for credit. Seasonal, discontinued or special promotional products are not returnable. Returns must be authorized by customer service over the phone before being shipped, otherwise the product will be discarded and no credit will be issued. Authorized returns must be shipped to the company's designated location in Bradenton, Florida. Customers must prepay shipping charges on all product returns. Accepted returns will be credited to the credit card used at the time of purchase.

Guidelines:

Shipping and handling costs are not refundable. Product must be unopened and unused, product packaging must not be damaged or defaced. If you are returning a product due to shipping damage, please notify our customer service team and we will be happy to send you a replacement product in exchange. Products must be received back within 60 days of the original order. To return a shipment:

You must call our customer service team at 1-888-936-5800 for a refund, credit, or replacement. The product must be sealed and unopened. The cost of shipping and handling will not be refunded. Returns must be made within 60 days of the original purchase.

Do they make international shipments?

At NatuHerbs, we offer international shipping to provide our products to customers around the world. Below, we provide you with our international shipping policy:

  1. Shipping Countries: We ship to most countries around the world. However, it is important to note that some countries may have specific customs restrictions or regulations that could affect the delivery of products. We recommend you check the availability of shipping to your country before making your purchase.

  2. Shipping Rates: International shipping rates vary depending on the destination country and the weight of the products. During checkout, shipping rates for your location will be automatically calculated.

  3. Delivery time: Delivery time may vary depending on the country and specific location. International shipments can generally take 7-21 business days to arrive after being cleared. Please note that there may be delays due to possible customs procedures or adverse weather conditions.

  4. Customs Taxes and Duties: Some countries may apply additional customs duties or taxes upon receipt of the products. These charges are the responsibility of the client and may vary according to the customs regulations of each country. We recommend checking with your country's customs authorities for more information on possible additional charges.

  5. Shipping tracking: All international shipments have a tracking number so you can track the status of your package. Once your order has been dispatched, you will receive an email with the tracking details.

  6. Returns and Refunds: Our return and refund policy for international shipments follows the same guidelines as for domestic shipments. If you wish to return a product or request a refund, please contact our customer service team for assistance.

At NatuHerbs, we strive to provide a reliable and efficient shipping service to our international customers. If you have any questions or concerns about our international shipping service, please do not hesitate to contact us. We will be happy to help you.

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